“An Absolute Nightmare” for Diabetic Denture Patient
One of these stories began in March of this year when a man went to the office of a national dental chain located in a suburban area of Richmond, Virginia.
The man experienced teeth problems, so he went to the dentist for help. He wasn’t necessarily expecting to have all his teeth pulled. However, when the clinic looked at his teeth, they said they could help him. After doing x-rays, they decided that the best way to help him was to pull his teeth and give him dentures.
The clinic performed the tooth extraction, then issued the man immediate dentures (temporary dentures). The practice warned him that his immediate dentures would not fit well; however, he was told that they would fit.
When the man received his dentures, he found that they fit far worse than he’d feared. He could barely eat with the new dentures in.
He tried to get replacement dentures, or at least the final dentures he was promised. However, after making complaints to the dental practice, the dental chain told him they could no longer help him. The man said he was left feeling embarrassed and defeated because he had no teeth and now a set of dentures he could not use.
The explanation the man received was related to his gums, but it was unclear what the practice said. When local news reached out to the chain, the chain explained that “In very rare cases,” if a patient is unsatisfied with work after “the doctor does everything they can do to work with the patient,” the organization will “discontinue treatment” and notify the patient.
The man says that he doesn’t know what he is going to do now that he doesn’t have his dentures.